Frequently Asked Questions
Everything you need to know about your vinyl journey.
How do you ensure turntables are not damaged during shipping?
We use double-walled reinforced boxes and specialized high-density foam inserts for every shipment. All platters and counterweights are detached and secured separately to prevent spindle or tonearm damage during transit.
Do your turntables come with a pre-installed cartridge?
Most of our beginner and mid-range models come with a pre-aligned cartridge from brands like Audio-Technica or Ortofon. High-end audiophile decks may be sold without a cartridge to allow for custom selection; please check the 'What's in the Box' section on the product page.
What is your return policy for electronics?
We offer a 30-day return window for all hardware. Items must be returned in their original packaging with all accessories included. Please note that opened phono cartridges are non-returnable due to their delicate nature.
Do I need an external amplifier to use my new turntable?
It depends on the model. Turntables with a 'Built-in Preamp' can connect directly to powered speakers. If the model does not have a built-in preamp, you will need an external phono stage and an amplifier to hear your music.
Do you offer international shipping?
Yes, we ship worldwide. However, please ensure the voltage requirements (110V vs 220V) of the turntable match your country's power standards. International customers are responsible for local customs duties and taxes.
What kind of warranty comes with my purchase?
All new turntables come with a minimum 1-year manufacturer's warranty. The Turntable Store also provides dedicated technical support to help you with setup, belt replacements, and calibration.